Analysis and Design of a Knowledge Management System Using the Fernandez Method in the IT Operation Center Unit (Case Study: PT Citilink Indonesia). Asian Journal of Social and Humanities, [S. l.], v. 1, n. 12, p. 1050–1067, 2023. DOI: 10.59888/ajosh.v1i12.111. Disponível em: https://ajosh.org/jsh/article/view/111. Acesso em: 15 may. 2026.